Shipping Information

Next Dispatch and Next Pick Up times
Next Dispatch will be sent on Wednesday the 3rd of March 2021.
Orders placed for collection will be ready to collect between 5pm-9pm Tuesday the 2nd of March 2021.

Delivery Time
Place your order before 6pm (Sydney Time) on weekdays, for next business day dispatch (public holidays and Christmas Eve excepted). Orders received after 6pm are counted in the following days' dispatch and will take an additional day for delivery.
We use StarTrack Courier service**.

*****You can check delivery times for this courier using the instructions below and this link to StarTrack*****.
Click on TRANSIT TIME and type in 'Northmead' (postcode 2152) as the origin.
Enter your destination in the field below
Select service Fixed Price Premium (FPP)
Select the dispatch date you see displayed in the shopping cart area on our website to calculate if it were sent on the next available dispatch
Click 'Get Transit Time' to see the courier's estimate of delivery time to your area.

NB. All delivery times are estimates only, we cannot guarantee the courier's service level, but we will send your parcel as quickly as possible on the fastest service available.
We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, small towns, out-of-town properties in rural areas, mining camps etc may have the freight delivered to the nearby post office or freight centre. Please use the tracking details supplied to locate your parcel during the delivery process.
*"Working Days" are Mon-Fri in all areas. **Very large parcels may be sent using Off-Peak services, in which case the customer will be advised of delivery time.

Delivery Cost
There is a $9.95 flat rate postage and handling charge to deliver within Australia. Our low prices mean combining orders with your friends will save you $$!

Super Fast Shipping and Handling
Here at CostumeOne we pride ourselves on providing an amazing service experience.
We are located in Northmead, NSW, Australia, and once your order is received, our focus is getting your costume to you as quickly as possible!
Our handling times are super-fast, and we use express shipping methods across the country, making the 'last minute' fancy dress events a lot less hassle!

On this page you'll find helpful information regarding shipping to take the worry out of placing an order with us.

Choosing your delivery address
A courier will deliver your costume, so please use an address where someone will be present to sign for delivery during business hours, ie your workplace. For residential deliveries, if no-one is home to sign, the parcel could be left on the premises without a signature, so for security for your purchase, please supply an appropriate address.
Remember to include any special instructions in the section provided, for example to nominate the best place for a courier to 'hide' the parcel, or helpful hints to find the address. Please note that our express freight partners do not deliver to PO box, Locked Bag, or Parcel Locker addresses.

Prefer not to pay for delivery?
No Problem...
You can select 'Pick up from Northmead, NSW' at checkout, which will remove any P&H charges and notify our staff to prepare your order for collection.
Once the items have been picked from our warehouse and your order ready to collect, we will send an SMS and email to let you know!
Once you've received an SMS (or second email) confirmation, you can come along between 8am-9pm Monday to Saturday to pick up your order.
Same day orders are usually picked and available for collection after 5pm Monday to Friday. Faster processing is available on Saturdays, if you require faster than 90mins turnaround please contact us and we will do our best to accommodate if possible.Please wait until you receive an SMS notification confirming your costume is ready, before setting off to Northmead.
Please use our website to browse our range, and place your order, as the pickup address is not a showroom, and orders must be sent from our warehouse.