Shipping Information

Next Dispatch and Next Pick Up times
Next Dispatch will be sent on Thursday the 25th of April 2024.
Orders placed for collection will be ready to collect between 5pm-9pm Wednesday the 24th of April 2024.

Reliable Shipping and Handling
Here at CostumeOne we pride ourselves on providing an amazing service experience.
We are located in Northmead, NSW, Australia, and once your order is received, our focus is getting your costume to you as efficiently as possible!
Our handling times are fast, and we use reliable shipping methods across the country.

On this page you'll find helpful information regarding shipping to take the worry out of placing an order with us.

Delivery Time
Place your order before 6pm (Sydney Time) on weekdays, for next business day dispatch (public holidays and Christmas Eve excepted). Orders received after 6pm are counted in the following days' dispatch and will take an additional day for delivery.
We use Australia Post parcel post service**.

*****You can check delivery times for this carrier using this link to AusPost*****
All delivery times are estimates only, we cannot guarantee the carrier's service level.
We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, small towns, out-of-town properties in rural areas, mining camps etc may have the freight delivered to the nearby post office. Please use the tracking details supplied to locate your parcel during the delivery process.
*"Working Days" are Mon-Fri in all areas. **Very large parcels may be sent using Off-Peak services, in which case the customer will be advised of delivery time.

Delivery Cost
There is a $9.95 flat rate postage and handling charge to deliver within Australia. Our low prices mean combining orders with your friends will save you $$!

Choosing your delivery address
Australia Post will deliver your costume, so please use an address where someone will be present to receive delivery during business hours, ie your workplace. For residential deliveries, if no-one is home, the parcel could be left on the premises without a signature, so for security for your purchase, please supply an appropriate address.
Remember to include any special instructions in the section provided, for example to nominate the best place for a carrier to 'hide' the parcel, or helpful hints to find the address.

Prefer not to pay for delivery?
No Problem...
You can select 'Pick up from Northmead, NSW' at checkout, which will remove any P&H charges and notify our staff to prepare your order for collection.
Once the items have been picked from our warehouse and your order ready to collect, we will send an SMS and email to let you know!
Once you've received an SMS (or second email) confirmation, you can come along between 8am-9pm Monday to Saturday to pick up your order.
Same day orders are usually picked and available for collection after 5pm Monday to Friday. Faster processing is available on Saturdays, if you require faster than 90mins turnaround please contact us and we will do our best to accommodate if possible.Please wait until you receive an SMS notification confirming your costume is ready, before setting off to Northmead.

Please use our website to browse our range, and place your order, as the pickup address is not a showroom, and orders must be sent from our warehouse.