CONTACT US



With over 3500 lines in our range it is not possible to display everything in a showroom for browsing in person, which is why we are an ONLINE store only. We have no shop-front other than this website, however we do have a parcel pick up address for collecting pre-ordered goods, click and collect style.

If you wish to PURCHASE a costume please shop online via this website and pay securely using Visa or Mastercard. (Including debit cards with these symbols)
You can also request to place an order using other payment methods by telephoning our office.

For all other enquires please email us on: info@costumeone.com.au

If you've read all the detailed information here in our website, and still can't find the answer to your enquiry, please phone us on 02 9683 2736.
Our office is regularly attended between 3-6pm weekdays. Outside of these times you can leave your details on the answering service at this number, and our customer service staff will return your call when they are available.


During normal operation, pick ups are available at our Northmead (NSW) address between 3pm and 6pm Monday to Friday (excluding public holidays and Christmas Eve), and Saturdays by arrangement, for all items purchased via the website.
Please be aware that times vary over the holiday period.
The Parcel Pick Up address is supplied on your invoice
when you select 'Pick up from Northmead, NSW' at checkout.
Please use our website to browse our range online as the pickup address is not a showroom.

The address below is for letters only. You must contact us via telephone or email to arrange returns, to get a return authorisation number, and the correct address to send return parcels.

CostumeOne (Letters only, no parcels)
PO Box 58
Northmead 2152
Australia